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WebSupport Hours. SHARE is supported by a team of clinical application specialists at the Nova Scotia Health Authority. The Health IT Service Desk is open to log calls for the SHARE Support Team 24 hours a day, 7 days a week. The SHARE Support Team is available Monday to Friday, 8am to 4pm. Help desk software automates key functions to make a support staff more responsive and efficient. At their core, help desk solutions typically revolve around "ticketing." No matter which channel your customer uses, any request gets put into a digital ticket format that contains all its associated information. That includes a … See more Although modern help desk software features, such as AI, IVAs, and sophisticated chatbots, might sound flashy and even daunting to implement, they're hardly mandatory. In fact, you'd do well to first concentrate on … See more If you're implementing a help desk for an IT management company, or one that manages large custom software development … See more Another feature that's become a staple of modern help desk software is support for chatbots. These increasingly sophisticated software services can often take over, or at least augment, the … See more As mentioned earlier, issues that reach the help desk typically arrive as "tickets." These start as summaries of each support request and the filer's contact information, and then grow from there. Every interaction … See more WebIT HelpDesk Support Effective Technical Assistance Solution IT help desk software for effective tech support Bring quick, accurate, and reliable support to your customers through centralized communication channels. Free 14-day trial Easy automation Robust reporting Trusted by 3,000+ support experts worldwide: escuela in english translate