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Dynamics 365 – Send a Customer Case with Azure …
WebApr 27, 2024 · Neil Parkhurst / April 27, 2024. Microsoft’s Omnichannel voice channel for Dynamics 365 gives us great capabilities for contact centres. In this post I will consider what might happen if we have large numbers of customers waiting in a queue. I am sure every contact centre manager will tell you that at times they may suffer from “excessive ... WebSep 2024 - Sep 2024. This extension was created on top of Dynamics 365 Customer Voice for Tech Air Group. Main features were: Send customer voice survey to selected lead. … small code in python
dynamics-365-customer-engagement/Configure-sms-channel-twilio ... - Github
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